1. Order Processing: Here at Eden & Co (www.proudlyeden.com), we’re dedicated to swiftly processing and dispatching your orders. Please allow 1-2 business days for order processing before we send out your items.
2. Shipping Methods: We offer dependable shipping options to ensure your order reaches you safely and on time. During checkout, you can select your preferred shipping method.
3. Shipping Rates: For orders within South Africa, we are thrilled to provide FREE SHIPPING. This applies to all orders shipped within the country. International customers are kindly requested to reach out to us via email ([email protected]) for shipping inquiries.
Eden Bespoke Jewellery orders ship free via standard courier delivery in SA. Should insurance be required, additional charges will apply. We will inform the customer prior to shipping if insured shipping is advisable and what the costs would be.
4. Delivery Time: Our trusted carrier, The Courier Guy, facilitates delivery with a typical duration of 1-5 business days. The actual delivery time varies based on the customer’s location within South Africa.
Eden Bespoke Jewellery orders may take up to 20 working days to complete.
5. Order Tracking: Once your order is on its way, we will send you an email containing a tracking number. This way, you can easily monitor the progress of your delivery.
6. International Shipping: For our international customers, please get in touch with us via email ([email protected]) to discuss shipping options and arrangements.
7. Backorders: Some items, like FOOTWEAR, might be on backorder, with a lead time of 4-6 weeks. Your patience is greatly appreciated as we prepare these special items for you.
8. Personalised Jewellery and made-to-size products: If you’ve ordered personalised jewellery or made-to-size products such as belts, suspenders and stack rings, please allow an additional 5 working days for crafting. We take the time to ensure each piece is created with care and attention.
9. Undeliverable Packages: In the event that a package cannot be delivered due to an incorrect address or other issues, we will contact you to obtain the correct address. Additional shipping fees may be applicable for re-sending.
10. Shipping Changes: If you need to modify your shipping address or method after placing an order, please contact us promptly. Changes can be accommodated if the order hasn’t been shipped yet.
11. Holiday Shipping: During peak seasons and holidays, shipping times may experience slight extensions due to high demand. We recommend placing orders in advance to ensure timely receipt.
12. Lost or Damaged Items: Should your order arrive damaged or be lost in transit, please reach out to our support team. We are committed to resolving the issue and ensuring your satisfaction.
13. Contact Us: For any questions, concerns, or special shipping requests, our customer support team is readily available. You can reach us at [email protected].
Thank you for choosing Eden & Co for your shopping needs. Your contentment and a seamless shipping experience remain our top priorities.