Made in South Africa | Free delivery in South Africa | Worldwide shipping calculated at Checkout

Made in SA | Free delivery in SA | Worldwide shipping calculated at Checkout

FAQ

What payment methods do you accept?

You can pay for your order using any of the following payment options at checkout:

  • Yoco® – For Credit Card payments
  • PayFast – For Instant EFT or Credit Card payments
  • PayJustNow – For payment over 3 equal interest-free instalments
  • Direct Bank Transfer (EFT)

 

Do you offer lay-buy?

Yes, we offer a LayBuy option for payment over 3 equal zero-interest instalments.

To make use of this option, just follow the normal ordering process on our website and choose the PAY JUST NOW payment option at CHECKOUT.

HOW IT WORKS:

  • Choose PAY JUST NOW payment option when checking out;
  • You will be redirected to PAY JUST NOW to complete the instant registration process;
  • Once payment has been approved, your order will be processed;
  • The FIRST payment will go off against your credit card at the time of ordering, the SECOND payment is due on the first day of the following month, and the THIRD payment is due on the first day of the month thereafter.

For any questions, please don’t hesitate to contact us or visit PAY JUST NOW to learn more.

 

How much will shipping cost?

South Africa: We offer FREE shipping on all orders delivered in South Africa.

Bespoke Jewellery orders are also shipped FREE via standard courier delivery. However, should you require insurance on your shipment, an additional shipping quote will be provided and additional charges may apply.

Rest of the World: Shipping costs will be calculated at checkout.

 

 

How long does delivery take?

At Eden and Co® we try to process and ship all orders as soon as possible (within 1-2 working days). However, some products such as personalised jewellery, belts or suspenders may take slightly longer as they need to be manufactured and customised on order.

 

South Africa: Once an order has been processed and handed to our couriers, delivery normally takes between 1 and 5 working days, depending on your location.

Rest of the World: Once an order has been processed and handed to our couriers, delivery normally takes between 1 and 10 working days via FEDEX International Priority shipping.

Manufacturing times for personalised products are specialised on the particular product page.

For detailed lead times of our different collections, please see our shipping policy HERE.

Bespoke products such as engagement and wedding rings can take up to 20 working days to manufacture.

What kind of leather do you use?

We use only the highest quality, hand selected leathers! All our products are made from 100% bovine leather.

We only use natural leather as the soles of our footwear, and we use genuine pig suede as lining in our footwear.

Our jewellery pieces are all handmade from sterling silver.

Will it look exactly like the photo?

Although we try our best to ensure that the product you will receive looks exactly like the pictures on our website, please remember that leather and pearls are natural products. Therefore, little deviations in colour and small marks/scratches are part the authentic character of natural materials.

Bespoke Jewellery customers will receive a 3D render, which will have to be signed off before we begin manufacturing.

How do I care for my products?

Leather goods:

Wipe with a clean cotton cloth once a month to remove dirt and dust. Treat the leather once in three months with an appropriate leather food. It may become a little darker after you have applied the leather food, but will become lighter again after a while. As leather is a natural product, it will last longer if properly looked after.

Jewellery:

Clean your jewellery with any good jewellery cleaner, warm water and a soft cloth. We have jewellery cleaner available which can be purchased via email at [email protected]

If you have any questions, please contact us and we will gladly assist you with any questions!
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